Community Manager

Location: San Jose, CA

Job Type: Full-Time 

In Person Schedule: Monday–Friday, 8:00 AM to 5:00 PM, 40 hours per week 

Great Communities Begin with Great People!

Expert Management. Affordable Excellence.

Arrowhead Housing is a boutique property management company managing affordable and market-rate communities throughout California and Oregon. We are committed to exceptional service, operational excellence, and creating communities where residents feel at home.

As a customer-focused organization, we value integrity, teamwork, innovation, and accountability. We tailor our management approach to each property while delivering outstanding results for owners and residents alike.

Position Summary

We're seeking an experienced Affordable Housing Community Manager to oversee the daily operations of a community in the San Jose, CA. This role is responsible for property operations, affordable housing compliance, leasing, resident relations, financial performance, and team leadership.

The ideal candidate has a solid understanding of affordable housing regulations (HUD), enjoys navigating the certification process, and takes pride in keeping the community operating smoothly, efficiently, and in full compliance. If you're someone who loves solving challenges, supporting your team, and celebrating wins along the way, you'll fit right in at Arrowhead Housing

Key Responsibilities

• Oversee daily property operations, team performance, and adherence to company policies and procedures.
• Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, applicable regulations, and funding guidelines.
• Oversee tenant eligibility, certifications, recertifications, income verifications, and ongoing compliance requirements.
• Monitor compliance deadlines, file accuracy, and required documentation to ensure properties remain audit-ready.
• Manage leasing, occupancy, and waitlist procedures in accordance with program requirements and fair housing regulations.
• Provide outstanding customer service to residents and prospects while ensuring consistent and fair application of policies.
• Oversee rent collections, accounts payable, and financial reporting.
• Coordinate maintenance activities and conduct regular property inspections to ensure properties meet company standards and applicable health and safety requirements.
• Analyze budgets, reports, and ledgers to support property performance and identify areas for improvement.
• Maintain accurate records and ensure timely data entry and reporting using property management software.
• Prepare for and participate in regulatory audits, file reviews, and agency inspections, ensuring timely resolution of findings and corrective actions.

Qualifications

Education

• High school diploma or equivalent required.
• College coursework or real estate education is preferred.

Experience

• Three or more years of property management experience required.
• Two or more years in a supervisory or community management role.
• Working knowledge of affordable housing compliance, including familiarity with HUD, LIHTC, or related programs and tenant file regulations.

Skills

• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ResMan, RealPage, OneSite, or similar software preferred.
• Strong communication, organization, and customer service skills.
• Excellent time management and problem-solving abilities.
• Ability to analyze financial reports and prioritize competing responsibilities.
• Ability to interpret and apply HUD, LIHTC, and other affordable housing program regulations and requirements.
• Ability to identify compliance deficiencies, maintain audit-ready files, and follow through on corrective actions within required deadlines.
• Comfortable working independently and as part of a team.
• Ability to inspect the property and show apartment homes.

Benefits

• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

Requirements

• Valid driver's license required.
• Background check and drug screening required before hire.

Equal Opportunity Employer

Arrowhead Housing is an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status. Reasonable accommodations are available for qualified individuals with disabilities.